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Frequently Asked Questions

1) Q: What are the payment Options?

2) Q: How long will it take to get my order?

3) Q: What if something I ordered is damaged in shipping?

4) Q: Can I return an item?

5) Q: I don't have a credit card or paypal, can I still make an order?

6) Q: What if something I want is on backorder?

7) Q: Will you ship to my country?

8) Q: My order was missing an item, was I charged?

9) Q: Can I ask for gift and or magickal suggestions before I place an order?

10) Q: I got an e-mail that my credit card was declined. What do I do now?

11) Q: Do you sell at wholesale prices, are you a distributor?

 

1) A: We accept credit cards, checks and paypal payments. All of our payments are collected through Paypal' s secure server.

2) A: We ship most orders within 3 days. We primarily use USPS priority 3 day mail. That makes 6 days excluding weekends and holidays. Some orders ship the same day the order was placed. You will receive an e-mail notifying you that your order has been shipped.

3) A: Though it is a rarity, sometimes shipments are damaged. We must have the damaged merchandise shipped back to us. At that time we can offer you a refund, or resend the item(s) to you.

4) A: If you need to return an item e-mail us with the details of why you wish to return an item. You must receive an item return code before you ship it back to us. We will contact you by e-mail or phone.

5) A: If you do not have a credit/debit/or paypal account e-mail us with your order and chosen method of payment. We will contact you within 24 hours.

6) A: If an item you want is on backorder you will have the option of receiving the rest of your order now, and the back ordered item when it comes in. You may also choose to cancel the backordered item. We pay half the shipping on back ordered items that ship separately from the rest of your order.

7) A: We have no problem shipping to: USA, Canada, or the United Kingdom. If you are in another country you may place an order, we will e-mail you with shipping rates before we charge your card. You must reply to this e-mail affirming that you accept the shipping arrangements.

8) A: If your order was not complete then we could not locate the item in question. Your card would then be credited for the amount of the item. This rarely happens.

9) A: We have a small staff, but we are all experienced in magick and we know all of our products. We would love to help you in your search for the perfect gift, or suggest spiritual tools to guide you on your path. Please e-mail us with your inquiries.

10) A: If your credit card was declined your order was deleted. Please place your order again.

11) A: We are not a wholesaler. Drop shipped items always considered for addition to our on-line store.